How Your Customer Service Can Go From Good To Excellent Through Training12:30 AM
Do you want to increase your company's profitability and maintain a large customer base? Do your employees need to improve their custome...
Do you want to increase your company's profitability and maintain a large customer base? Do your employees need to improve their customer service skills? If this is the case, you may want to invest in customer service training.
The skills of your employees in customer service contribute to the success of your business. The dialogue between them and the client is the expression of your company and its values.
To keep your current customers and find new ones, you could:
- Create customer service guidelines that your employees could read during their initiation;
- Ask your employees to participate in quizzes on appropriate customer service skills;
- Teach your staff how to differentiate between good customer service and bad service using interactive videos and skits.
- Observe your employees when they are in the presence of clients and then provide feedback on their customer service skills;
- Ask your customers about the service they have received and discuss their answers with your employees to improve the quality of your customer service.
Helping Your CustomersProviding excellent customer service means that we strive to help clients and meet their needs. Customers often remember the support they receive; Then, if your employees are listening to the customer and answering his questions, this approach could lead to customer satisfaction and retention. To implement customer service techniques in customer-focused industry sectors such as retail and food services, you could:
- Encourage your employees to help clients as best they can, and put their specialized knowledge to work for customers. Let's say you own a flower shop and that new customers need help choosing a bouquet for an official event. If your employees offer advice that is based on specialized skills and experience, Your clients may find it easier to make a decision;
- Ensure that your employees treat your customers with courtesy. For example, if customers pick up their pies at your bakery at the end of the day, they might notice the body language of your employees. No matter how tired your employees are, they should mask their personal irritations and serve each and every customer as well;
- Advise your employees to be patient. Customers prefer good service rather than fast service; So make sure your employees are listening attentively to your clients and remain patient when they help customers during long or complicated transactions.