How to Make Your Business Even Better4:20 AM
Successful SME owners know that continuous improvements play a significant role in the growth of their business. Your competitors can be an...
Successful SME owners know that continuous improvements play a significant role in the growth of their business. Your competitors can be an excellent source of inspiration. You must satisfy customers in the business to grow company success.
Managers of large corporations routinely and systematically review the performance of other companies to assess their own performance and identify areas for improvement. Even if your business is smaller, the example of large enterprises can benefit you. Whether you do a formal or informal evaluation of your company's performance, whether simple or complex, a benchmarking exercise can help you reduce your business costs, improve performance and introduce new ideas.
Here are some suggestions to assist you in the evaluation process.
Determine Your GoalsAs with any business, the first step is to set goals. What aspect of the business do you want to evaluate? What are the main processes that affect performance? What, in your opinion, would be improved? The areas most often to be audited include cost control, inventory management, customer service, information technology and human resources.
Also read: 5 Steps to Build a Million-Dollar Business in One Year
Determine the steps to be takenDecompose the general aspect to be studied by selecting one process at a time (e.g. taking orders) rather than examining an entire system (e.g. order fulfillment), which includes Several processes. This will give you more meaningful results and improve your chances of making a real and lasting change in a reasonable timeframe.
Collect dataWhat are the key factors you will need to consider in establishing your position in the chosen field?
Figures are not the only data that merit examination. If you study product delivery, for example, you can review shipping times, the percentage of late shipments and customer reviews, in addition to actual shipping charges.
If the area to be assessed is intangible, define measurable items that are related to it. For example, to determine employee satisfaction, you could control staff turnover and absenteeism.
Evaluate the competitionNow that you have established the basis of your company's previous performance, you must look to other businesses.
In addition to comparing your business to your direct competitors, you may also get data from companies in other industries, but from a region similar to yours or serving a similar demographic market.
There are many ways to get information. You can obtain quantitative data on standard aspects of the business (e.g., revenues, the cost of goods sold, and borrowing/equity ratio) from governments or industry resources.
If you need more qualitative data, You can interview a company representative or use the results of a survey. Many businesses are willing to provide information.
Analyze the dataThe most important part of the analysis is to identify the main differences between internal and external data. You can use these differences as tags to determine which aspects to improve. Keep in mind, however, that each company is unique and that some discrepancies may just reflect a particular concern or priority of your business.
For example, your production and staffing costs may be twice as high as those of your competitor, but if your primary intention is to offer the more top quality product, these costs may well be justified.
Find the solutionThe results obtained will give you the basis on which you can make the necessary improvements. Either they will conceal the solution as such (e.g., change vendors to reduce costs), or they will highlight a particular aspect requiring further research or creative brainstorming.
Always look at the situation as a whole. For example, implementing a faster ordering process can result in lower costs, but it may limit your ability to build relationships with your customers.
Also read: 7 Simple Tips to Improve Home Business Productivity
Establish ProcessesThe following are some fundamental principles governing the process establishment phase:
- Set Clear and Realistic Goals
- Evaluate the impact on other aspects of your business
- Set target achievement deadlines
- Put the plan in writing
- Communicate the plan to your staff
After the deadline, review your baseline data. You may well see that the smallest improvements can lead to significant gains in efficiency and cost-effectiveness.